In business law, the legal contract between a service provider and a customer who subscribes to the service that is offered on a software platform and run in the cloud is referred to as a SaaS (Software as a Service) agreement. This agreement involves defining the terms of SaaS software accessibility and utility. There is a need to be careful when crafting a SaaS contract, as it will help with clarity concerning legal risk mitigation, a right and obligation outline, and an established framework for beneficial, secure, and lasting collaboration. Every small SaaS startup with limited resources needs to note this since they are prone to experience higher stakes concerning operational and financial impact. SaaS offers several solutions that are advantageous to end users. However, customers may face some critical legal issues. Below is the detailed information about them.